HOMEVEO, PRIVACY POLICY


Homeveo takes your privacy seriously. Please read the following to learn more about our privacy policy.


1. What This Privacy Policy Covers


This policy covers how Homeveo treats personal information that Homeveo collects and receives, including information related to your past use of Homeveo products and services. Personal information is information about you that is personally identifiable like your name, address, email address, or phone number, and that is not otherwise publicly available. This policy does not apply to the practices of companies that Homeveo does not own or control, or to people that Homeveo does not employ or manage.


2. Information Collection and Use

  1. General

    Homeveo collects personal information when you register with Homeveo, when you use Homeveo products or services, when you visit Homeveo pages or the pages of certain Homeveo partners. Homeveo may combine information about you that we have with information we obtain from business partners or other companies.

    • When you register we may ask for information such as your name, email address, birth date, gender, zip code, occupation, industry, and personal interests. Once you register with Homeveo and sign-in to our services, you are not anonymous to us.
    • Homeveo collects information about your transactions with us and with some of our business partners. Homeveo may also ask you for credit card information to process your transactions with us, or to verify your identity or age.
    • Homeveo automatically receives and records information on our server logs from your browser, including your IP address, Homeveo cookie information, and the page/s and products you request. Homeveo uses information for the following general purposes: to customize the advertising and content you see, fulfill your requests for products and services, improve our services, contact you, conduct research, and provide anonymous reporting for internal and external clients.
  2. Children

    When a child under age 13 attempts to register with Homeveo, we ask that he or she have a parent or guardian create a Homeveo Family Account to obtain parental permission. Homeveo will not contact children under age 13 about special offers or for marketing purposes without a parent's permission. Homeveo does not ask a child under age 13 for more personal information, as a condition of participation, than is reasonably necessary to participate in a given activity or promotion. Please see our Notice to Parents Regarding the Children's Online Privacy Protection Act of 1998 below for more details.

  3. Information Sharing and Disclosure

    Homeveo does not rent, sell, or share personal information about you with other people or nonaffiliated companies except to provide products or services you have requested, when we have your permission, or under the following circumstances:

    • We provide the information to trusted partners who work on behalf of or with Homeveo under confidentiality agreements. These companies may use your personal information to help Homeveo communicate with you about offers from Homeveo and our marketing partners. However, unless you have granted permission, these companies do not have any independent right to share this information.
    • We have a parent's permission to share the information if the user is a child under age 13. Parents have the option of allowing Homeveo to collect and use their child's information without consenting to Homeveo sharing of this information with people and companies who may use this information for their own purposes; We respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims;
    • We believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of Homeveo's Terms and Conditions of Use, or as otherwise required by law.
    • We will transfer information about you if Homeveo is acquired by or merged with another company. We will post a notice on our site before this occurs and/or if a new privacy policy will be applicable as a result. Homeveo works with vendors, partners, advertisers, and other service providers. In order to bring you the products and services you have requested, we may share your personal information with them. We will not authorize these service providers to share your information other than as necessary to provide the services you have requested or beyond the extent to which you have granted us permission to do so.
    • Homeveo may display targeted advertisements based on personal information.

3. Cookies, Web Beacons, and Shared Objects.


Homeveo may set and access cookies on your computer. A cookie is a small text file containing a unique identification number that is transferred from a website to the hard drive of your computer so that the site administrator may identify your computer and passively track its activities on the website. This unique number identifies your web browser to our computer system. A cookie will not allow a website to learn any personally identifiable information (such as your real name and address) that you have not otherwise disclosed. Cookies allow us to automatically remember your web browser when you visit our site/s or Service. The use of cookies is an industry standard, and they are currently used on most major websites. It is possible to adjust your Web browser preferences to alert you when a cookie is sent to your hard drive, or to refuse cookies altogether. While we do not require you to use cookies, keep in mind that certain sites and services will not function properly if you set your browser to refuse all cookies.


Web beacons, also known as clear GIFs or single-pixel GIFs, are small image files that we may place on Web pages and within certain email. Working in conjunction with cookies, Web beacons allow us to accurately count the number of unique users who have visited a specific page and the number of times those pages are displayed. We can also use Web beacons to let us know how many people opened certain types of email. This information is only collected in aggregate form and will not be linked to your personally identifiable information. Keep in mind that any image file on a Web page can act as a Web beacon. Third-party advertisers may use Web beacons in their advertisements.


Shared Objects are used to store data on your computer in much the same way that data is stored in a cookie created through a web browser. Various uses of Shared Objects include remembering a user's favorite color, or the last frame of a movie watched. The data can only be read by movies originating from the same domain that created the Shared Object. Shared Objects can not remember a user's e-mail address or other personal information unless they willingly provide such information.


Without cookies, Web beacons, and Shared Objects, it would be difficult for us to know which services have a larger audience than others, or to offer you all the services and functionality that we do. Tracking audience size helps us to better understand when to launch new services and enhance the current offerings.


Homeveo lets other companies that show advertisements on some of our pages or offer you products and services in connection with the Homeveo Service set and access their cookies on your computer. Other companies' use of their cookies is subject to their

own privacy policies, not this one. Advertisers or other companies do not have access to Homeveo's cookies.

We use a third-party ad serving technology to help us deliver ads with some of the videos you watch. This technology may use information (not including your name, address, email address, or telephone number) about your visit to the website where you selected the video in order to identify and display advertisements that may be of interest to you. In the course of serving these advertisements, a unique cookie may be placed or recognized on your browser. If you would like more information about this practice and to know your choices about not having this information used to serve ads to you, please click here:


4. Your Ability to Edit and Delete Your Account Information and Preferences


  1. General

    You can edit your Homeveo Account Information, including your marketing preferences, at any time. New categories of marketing communications may be added to the Marketing Preferences page from time to time. Users who visit this page can opt out of receiving future marketing communications from these new categories or they can unsubscribe by following instructions contained in the messages they receive. We reserve the right to send you certain communications relating to the Homeveo service, such as service announcements or administrative messages, without offering you the opportunity to opt-out of receiving them.

    You can delete your Homeveo account by visiting our Account Deletion page.

  2. Children

    Parents can review, edit, and delete information relating to their child's Homeveo account using tools offered by Homeveo Family Accounts.

    If a parent chooses not to allow us to further collect or use a child's information, parents enrolled in Homeveo Family Accounts can delete their child's account by signing into that child's account and then visiting our Account Deletion page.

  3. Confidentiality and Security at Homeveo

    We limit access to personal information about you to employees who we believe reasonably need to come into contact with that information to provide products or services to you or in order to do their jobs. We have physical, electronic, and procedural safeguards that protect personal information about you.

  4. Changes to this Privacy Policy

    Homeveo may update this policy. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your Homeveo account or by placing a prominent notice on our site.


NOTICE: for important information about safe surfing from the Federal Trade Commission.


If you have questions or suggestions, you can contact us at:


Customer Service/Privacy Policy or General Counsel
Homeveo, Inc.
251 CPW
New York, NY 10024



Last update: Sep 18, 2007 9:33 AM



*NOTICE REGARDING CHILDREN'S ONLINE PRIVACY PROTECTION ACT OF 1998 (COPPA)*


Homeveo, in compliance with the Children's Online Privacy Protection Act (COPPA) of 1998, provides notice to parents of children under 13 that:


  • Homeveo may collect personal information about children under 13 years of age in order to provide them with access to services and content on the Homeveo Service;
  • Homeveo needs the consent of parents or guardians to collect, use and disclose personally identifiable information about children under 13;
  • Homeveo has created a mechanism by which parents and guardians can provide consent; and
  • Homeveo may not require children under 13 to disclose more information than is reasonably necessary to participate in an activity as a condition of participation.

Homeveo has created a mechanism by which parents or guardians can, upon verification, review their children's personal information, ask to have that information deleted, and refuse to allow any further collection or use of their children's personal information: the Homeveo Family Membership.


With a Homeveo Family Membership, both you and your child will have access to Homeveo's Services. In signing up for a Homeveo Family Membership, you will need to provide a major credit card to verify that you are older than 18 and the child's parent or guardian. This is for verification only; your card will not be charged.


A parent must register for a Homeveo Family Membership in order for a child to register for Homeveo Services. After signing up for a Homeveo Family Membership, a parent can add children to the membership, thus giving consent for each child to sign up for their own Membership to the Homeveo Services.


With a Homeveo Family Membership a parent is able to:


  • Add a child to a Homeveo Family Membership
  • Register a child for a Homeveo Member Name
  • View and Edit a child's membership information
  • Modify a child's password
  • Delete a child's account

During the process of registering for a Homeveo Family Membership, the parent must supply a valid credit card number because Homeveo is required by COPPA to verify that the parent or guardian is over 18 years of age. Currently, Homeveo has determined a credit card authorization to be the most efficient and effective way for us to verify that you are an adult. The credit card will not be charged, and only the last 4 digits and a transaction number will be stored as proof of transaction. Homeveo accepts Visa and MasterCard for account verification. In the future, Homeveo may use different mechanisms for verifying age.


How to View or Change a Child's Information


To view or change any of your child's information, including the child's password, log in to the parent's Account Management page and view the parent account's information. From there, you can enter the child account's member name and password and view or change the child's account information. We suggest that you include your child whenever you make changes to your child's membership. This will provide another opportunity to talk about safety on the Internet.


How to Delete a Child's Membership


To delete a child's membership simply send an email to Homeveo Customer Service at privacy@homeveo.com. Include the parent member name and password, and the child member name and password, and ask that the child account be deleted.


As a general matter, Homeveo encourages parents and guardians to spend time online with their children and to participate in the activities offered on the sites that they visit. No information should be submitted to or posted on the Homeveo Services by visitors and registered users under 13 years of age without the consent of their parent or guardian.


When you register for a Homeveo Family Membership, you are sharing personally identifiable information with Homeveo. If you choose to register your child, you may provide Homeveo with your child's name, e-mail address, birth date, gender, and ZIP code. Once you sign up for a Homeveo Family Membership, your child is given a Homeveo Member Name and can take full advantage of the many offerings of Homeveo that are available to children under 13. Certain offerings may not be available to children.


  • Correspondence: If your child contacts Homeveo, we may keep a record of that correspondence. We do not collect any e-mail addresses of those who communicate with Homeveo via e-mail. We use the information provided so that we may respond to the e-mail.

Homeveo does not knowingly permit the registration of children under the age of 13 without the verifiable consent of their parents or guardians. The best way for parents to give verifiable consent to Homeveo is by signing up for a Homeveo Family Membership.


In order to provide consent for your child, please click on the link below, and sign up for a Homeveo Family Membership.


Sign me up for a Homeveo Family Membership!


As a general reminder: Children should always ask a parent for permission before sending personal information to anyone online. Homeveo does not knowingly share personal information about users under the age of 13 with third parties and we do not sell or rent personal information about any of our users, regardless of age, without their permission. In addition, Homeveo will not send any direct e-mail offers to users who indicate they are under the age of 13. Homeveo strongly suggests that parents read the Online Bulletin , published by, and reprinted with the permission of, the National Center for Missing and Exploited Children and that they make use of the Parental Controls available through the Internet and/or your web browser.


If you have any questions about this Notice, about the Homeveo Family Membership, or about the collection or maintenance of your child's personal information anywhere on the Homeveo Service, please contact:


Child Privacy Site Coordinator or General Counsel
Homeveo, Inc.
251 CPW
New York, NY 10024